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Refund Policy
Welcome to the Smith Investment Company LLC Refund Policy (“Policy”). We value and respect our customers and strive to provide the highest quality products and services. This policy outlines our stance on refunds for all digital products, services and subscriptions.
No Refunds
Except as required by law, all purchases of digital products, services and subscriptions are final and non-refundable. Once you have paid for a guide, course, service or subscription, we do not provide refunds or credits, including for partially used periods. We provide a clear description of all products and services on our website and through other communications, so you can make an informed decision before making a purchase.
Special Circumstances
While all sales are final, we understand that exceptional circumstances can take place with regard to the character of the products and services we provide. Therefore, we do honor requests for refund for the following reasons:
1. Non-delivery of the Digital Product: Due to site issues, you are unable to access premium member pages related to your purchase.
2. Major defects: Although all digital products are thoroughly tested before release, unexpected errors may occur.
If you wish to inquire about a refund under exceptional circumstances, you should contact us at support@jmsinvesting.com with the subject line “Refund Request” and include detailed reasons for your request in the body of the email.
Please note, we are under no obligation to grant a refund request unless required by applicable local law, and we reserve the right to determine in our sole discretion whether the circumstances warrant a refund.
Policy Changes
We reserve the right to revise this Refund Policy at any time. The updated policy will be available on our website. Your continued use of any product, service or subscription after a revised Refund Policy signifies your acceptance of the updated policy.